Last Updated: 04/04/2025
At ProWebb IT Solutions Santosh, we value customer satisfaction and strive to provide high-quality digital marketing, website design, graphic design, and SEO services. However, due to the nature of our work, we maintain a strict refund policy as outlined below:
1. General Refund Policy
- Refunds are only applicable under specific conditions, as outlined in this policy.
- Once a project has commenced, payments made are non-refundable.
- If a project is canceled before any work has started, a partial refund may be granted at our discretion, deducting any administrative fees.
2. Eligibility for Refunds
- If we fail to deliver the agreed-upon services within the specified timeline and there is no progress, a partial refund may be considered.
- Refunds will not be issued for dissatisfaction with the design or marketing strategy once work has commenced and milestones have been completed.
- If a client provides incomplete or incorrect project requirements leading to delays, no refund will be granted.
3. Process for Requesting a Refund
- Clients must submit a refund request in writing via email to info@prowebbitsolutions.com.
- Requests must include the reason for the refund, supporting evidence, and proof of payment.
- Refund requests will be reviewed within 7 business days, and a final decision will be communicated.
- Refund on approval will be credited to original payment mode within 7-10 working days.
4. Chargebacks & Disputes
- Any chargebacks initiated without prior communication will be considered a breach of contract, and legal action may be taken.
- Clients must attempt to resolve disputes with us before contacting their payment provider.
5. Modification of Refund Policy
- ProWebb IT Solutions reserves the right to update or modify this refund policy at any time without prior notice.
- Continued use of our services after modifications indicates acceptance of the revised policy.
For further inquiries, contact us at:
ProWebb IT Solutions
Street No. 8, Brijdham Colony, Opp. Sanatan Dharm Mandir, Govind Nagar Colony, Moradabad, Uttar Pradesh 244001 – India
Email: info@prowebbitsolutions.com
Phone: +91 6395355526
